Insurance Companies Don’t Get to Pick Your Repair Shop
After an accident, the last thing you need is someone else making decisions about your car. Yet, it’s common for insurance representatives to say, “We’ll send you to one of our preferred shops.”
That might sound convenient but what they don’t tell you is that you’re never required to go where they suggest. However, by law, you can choose any collision repair center you trust.
At Burnside Express Collision – West Indianapolis, we coordinate directly with all major insurance providers, but we stay independent. That independence allows us to focus on what matters most: your safety, your satisfaction, and your vehicle’s long-term value.
How Insurance “Preferred” Programs Really Work
Insurance companies often partner with auto body shops through Direct Repair Programs (DRPs). These agreements allow insurers to send a steady stream of vehicles to those shops but in exchange, the shops often accept certain conditions, like:
- Reduced labor rates
- Shorter repair timelines
- The use of non-OEM or imitation parts
Those cost-saving shortcuts might benefit the insurer, but they rarely benefit the vehicle owner. Burnside Express Collision believes in doing things differently. We don’t let outside programs dictate our process or compromise our quality standards.
Why Drivers on the West Side of Indianapolis Choose Independence
A national consumer study by Fix Auto USA found that nearly half (49%) of drivers selected their body shop based on personal recommendations rather than insurance referrals. (Fix Auto USA)
Even more revealing: 41% of respondents considered only one repair shop before deciding, and another 31% looked at just two. That means most people stick with a shop they trust once they find it.
That trust is what keeps West Indianapolis, Plainfield, Avon, and Brownsburg drivers returning to Burnside Express Collision year after year. Our reputation comes from honest communication, skilled technicians, and dependable repairs, not from insurer contracts.
Rising Repair Costs Make Quality More Important Than Ever
According to the Automotive Body Parts Association, more than three out of four drivers (78%) said collision repair prices have increased over the past year due to higher labor costs, parts shortages, and reduced competition. (CAPA Certified)
That makes choosing a reputable, independent collision center more important than ever. Poor-quality repairs or cheap aftermarket parts can affect resale value, safety systems, and even your warranty.
At Burnside Express Collision, we never cut corners. Every vehicle is restored to manufacturer specifications using certified techniques and high-quality components, ensuring your repair lasts long after you leave our shop.
Conveniently Located for West Side Drivers
Burnside Express Collision serves the entire West Indianapolis area, including Speedway, Avon, Mooresville, Camby, Decatur Township, Downtown Indy, Beech Grove, Clermont, and Plainfield. We’re conveniently located for commuters, families, and fleet customers who want expert results without driving across town.
Whether it’s a small dent or a major collision, our West Indy shop is fully equipped to handle:
- Full-service collision repair and paint restoration
- Frame straightening and alignment
- Fleet and commercial repairs
- Insurance claim management without limiting your options
Our team provides transparent estimates, clear communication, and a repair process you can actually feel confident about.
Why Local Drivers Trust Burnside Express Collision
- Locally owned and operated, not a corporate franchise
- Certified technicians trained on the latest vehicle systems
- Factory-approved materials and modern repair technology
- Realistic timelines and honest pricing
- Insurance handled directly, without pressure to compromise
We’re not here to rush your vehicle through a production line. We’re here to restore it properly, safely, and with care.
Your insurance company may try to “recommend” a shop but the final choice is always yours.
Your Car. Your Decision. Your West Side Repair Experts.
Choosing Burnside Express Collision means choosing integrity, independence, and peace of mind. From Speedway to Plainfield, Brownsburg to Decatur Township, west side drivers rely on us for quality repairs done right the first time.
Contact Burnside Express Collision – West Indianapolis today to schedule your estimate and see why local drivers continue to trust the Burnside name.
